COVID-19 Information

Essence of Wellbeing - Shopping Safely

What is happening in the world today is unprecedented and we want to reassure you that our business continues to operate and serve you with some changes to our procedures to help keep everyone safe. Thank you for your continued support.

How we are helping you

Due to the imposition of stage 4 restrictions in Metropolitan Melbourne, our showroom will remain closed to the public until further notice.

We are happy to take your orders through our online store or via phone or email.

Our online store continues to operate as usual with both delivery and contactless pick up options.

  • For pick up orders, we will contact you when your order is ready for collection. As all pick ups will now be contactless, please phone us when you arrive and we will place your order outside for you to collect.
  • For orders that are delivered, our usual policy is to require a signature on delivery unless advised differently by our customers.
    However, Australia Post have now advised that - “In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.
    The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter".

This process will be followed for all orders other than those where the customer authorises the order to be left without a signature.

If you opt for no signature, you are welcome to specify a preferred location for your order to be left, by leaving details in the comments section at checkout. E.g. Leave beside font door; Leave under carport; Leave behind plant pot etc.

 

How you can help us

 

The sentiment in the community right now is simple - buy Australian and support small business.

You can help us by:

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This time is bringing a range of challenges that will test us all, but we remain committed to bringing the the best service possible to our retail and wholesale customers.

Thank you for your continued support - we truly appreciate it.

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